Services

Private Shopping

We offer complimentary private shopping and styling appointments for our clients via a phone call, an email and/or private appointments at SCHAI design studio in Seattle/Bellevue, Washington. This is a great platform to discuss fitting options, how to build your wardrobe, how our collections will fit perfectly in your lifestyle, and what essentially would be the best selections for you. We want to guide your shopping experience and make it completely your own.  Please email us at hello@schaischai.com.

WEAR and CARE SUGGESTIONS

Please enjoy the custom luxurious finishes of our materials by removing jewelry or accessories prior to trying on and taking off the merchandise.

Care label is attached inside all merchandise. Due to the luxurious finishes of our materials, the majority of our merchandise should be dry cleaned by a professional. Please consult your professional cleaner for any particular stains caused during wear.

To protect leather and suede from wear and water please use the complimentary leather and suede protectant spray which SCHAI provides with each leather or suede purchase. Prior to your first wear, apply the protectant spray following the spray’s specific instructions. Hang item to air dry in a cool, dry place overnight to air out any odor caused by the spray. Before storing a leather or suede itemfor a long period of time, repeat the above process. Keep silicone gel packets in the merchandise when storing. Always store in dry, cool area.

LEATHER & FUR INFO

At SCHAI, we strive to utilize materials that are luxurious and special, and that also incorporate sustainable and/or natural fibers such as cupro (cotton derivative), tencel (cellulose fiber), fine woolens, cashmere, silks and cotton blends.

One of the most controversial hot buttons is the usage of fur products.

There has been a great misconception that synthetic fur is environmentally friendly. In fact, the petro chemicals used in the making of such items is far more damaging, both to the health of our environment and to this planet as a whole, than any natural product. Petro chemicals, once discarded and released into the atmosphere, contribute to the growing threat of greenhouse gases. They are responsible for the destruction of rain forests, the melting of the polar caps, and the subsequent effects of climate change.

At SCHAI, we believe that ranch-raised fur products are our best alternative. They represent a sector of commerce equivalent to that of cattle and poultry farming. We are very cognizant of the concerns of those who question the treatment of these animals so we work only with entities that demonstrate humane treatment.

It is our hope that in making a choice to judiciously use nature’s resources, we might lessen the carbon footprint we leave behind.

PRODUCTS, CONTENTS and SPECIFICATIONS

All products displayed on the Site are available at SCHAI studio in Bellevue, Washington. The prices displayed on the Site are quoted in U.S. dollars, unless otherwise indicated. All features, content, specifications, products and prices of products and services described or depicted on this website are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only.  We make all reasonable efforts to accurately display the attributes of our products, including the applicable colors; however, the actual color you see will depend on your computer system and we cannot guarantee that your computer will accurately display such colors.  The inclusion of any products or services in this website at a particular time does not imply or warrant that these products or services will be available at any time.

POLICIES

MERCHANDISE AVAILABILITY

While we make every attempt to properly represent real inventory numbers on the Site, merchandise availability on our website is not guaranteed. If merchandise is not available by the time your order processes, we will notify you of this via e-mail. You will receive shipping confirmation e-mail once your items have shipped.

SHIPPING & HANDLING

It is our pleasure to offer FREE GROUND SHIPPING on deliveries within the Continental US. For Alaska/Hawaii, a flat rate of $25 will apply to all orders. All shipments are insured for the value of the merchandise and require signature.

INTERNATIONAL SHIPPING

If you request shipping to a destination outside the US, you are responsible for actual costs, including shipping, tax, and customs and import duties, which may be levied by your local government. The shipping cost will vary depending on the merchandise, value and location of the destination. All additional taxes and fees are your responsibility. This can range from 20% to 40% of the order value.

We cannot accept military APO/FPO addresses and PO Boxes for deliveries.

ORDER PROCESSING

Orders will usually be fulfilled within 3 business days of order placement. Please note that your order will only be shipped once payment and delivery details have been approved.

Make sure to double check your billing and shipping address when placing an order. SCHAI is unable to reroute packages once they have left our Bellevue facility.

Prices displayed on the website do not include taxes. If you are shipping within the US, sales tax will Items will be shipped from Seattle/Bellevue, Washington (United States), with an official invoice declaring the exact total of merchandise purchased and all shipping costs and taxes in US dollars.

PAYMENT

SCHAI uses Shopifyto handle payment details. When you purchase an item from SCHAI, the payment will be processed through Shopify, and its applies.

TRACKING YOUR ORDER

Upon the fulfillment and shipping of your order, you will receive an email confirmation outlining the details of your order. In case the email confirmation does not provide tracking number, please contact hello@schaischai.com.

RETURN POLICY

SCHAI will accept returns for NON SALE items only, and/or items purchased no more than 10% discount of regular price.  All items must be unworn and in perfect condition. We do not accept returns on items that have been worn, altered, washed, or damaged in any way.

A refund will be placed on your credit card for items returned.  If you do not wish for a refund, an exchange or a store credit can be issued. We hold the right to deny refunds if the merchandise returned does not meet our return policy requirements. 

Shipping & handling fees are non-refundable. Customers are responsible for all return shipping costs, unless the item was sent incorrectly by SCHAI or damaged on its way to you, in which case SCHAI will pay for return shipping. We are unable to refund any import tax/duty (apart from Washington State Sales Tax) that your order may have incurred. Please be advised that exchanges may require additional tax/duty for import to delivery destinations outside of the US.

 

Please email hello@schaischai.com to acquire a Return Authorization (RA) number before shipping back a return or exchange.  You must request an RA within 7 days of your receipt of an item, as all sales are final after 7 days of receipt.

 

We DO NOT accept returns or exchanges without an assigned RA number.  You must label the RA number on the outside of the package.  Please return the item(s) within 7 days from the date your RA was issued, via any major courier service that offers tracking capabilities.  We DO NOT accept returns or exchanges without a tracking number.  Please email the tracking number to hello@schaischai.com. Your return will be processed as soon as possible, usually within 7 working days.


Returns should be addressed to:

SCHAI
511 123rd Avenue Northeast
Bellevue, Washington 98005-3151
U.S.A.

EXCHANGE POLICY

Exchanges will be shipped upon availability.  SCHAI will communicate with you on availability, and will email the replacement item tracking number when the exchange item(s) ship.   An additional shipping fee will be charged to the credit card that was used for your original purchase.  We do not accept exchanges on items that have been worn, altered, washed, or damaged in any way. SCHAI will process a refund for the returned item in question in the event the replacement item is sold out.

LOST or DAMAGED RETURNS

SCHAI is not responsible for merchandise that is lost or damaged en route back to SCHAI for a return or exchange.

Website Terms & Conditions

Please review the following terms and conditions (“Terms of Use”) that govern your use and purchase of products (collectively, ‘Use’) of our Site. Your Use of our Site constitutes your agreement to follow and be bound by the Terms of Use.

GENERAL

SCHAI reserves the right, at any time, to modify, alter or update these Terms of Use.

SITE CONTENTS

Unless otherwise noted, the design of the Site, the Site as a whole, and all materials that are part of the Site (collectively, ‘Contents’) are copyrights, trademarks, trade dress or other intellectual properties owned, controlled or licensed by Mode Legion Design Group LLC., dba SCHAI.

USE OF IMAGERY ON BLOGS

We love bloggers! Images from SCHAI may be used if credit for the origin of images is acknowledged. Credit styling and imagery to SCHAI.

PRIVACY POLICY

SCHAI takes our customers’ privacy seriously. This privacy policy sets out how SCHAI uses and protects any information that you give us when you use our Site or order products. We may change this policy from time to time by updating this page, and you should check this page from time to time to ensure you are in agreement with the current policy.

When you make a purchase or establish an account on our Site, we collect the following information from you:

  • Name
  • Contact information including email address and mailing address
  • Demographic information such as ZIP code, preferences and interests

We require this information to understand your needs and provide you with better service, and in particular to fulfill your purchase accurately, to respond to your comments or questions, and to improve our products and services.

We may also use this information to perform certain research and analyses; to protect the integrity of or to improve our website, information systems, and security; to prevent physical harm or financial loss; and for certain administrative purposes, such as risk management, to fulfill legal obligations, address compliance needs, and to resolve or defend legal claims.

We may send you promotional email about our services, special offers or other information that we think you may find interesting. You may choose to opt-out of receiving promotional emails.

We will not sell, distribute or lease your personal information to third parties. However, we may share your personal information with our service providers, who are only authorized to use information to perform services on our behalf or for limited administrative purposes, such as shipping orders or complying with legal requirements. In addition, we will disclose your information if we believe disclosure is necessary to protect the integrity of the Site or protect SCHAI’s rights.

We will not disclose your personal information to law enforcement, or government officials without a subpoena, court order or substantially similar legal procedure, except when we believe in good faith that the disclosure of information is necessary to prevent imminent physical harm or financial loss or to report suspected illegal activity.

COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

We welcome your comments and feedback regarding our Site, our products and our services. We do not, however, accept confidential or proprietary information. Accordingly, all comments, feedback, ideas, suggestions, materials, information and other submissions disclosed, submitted or offered to SCHAI using this Site or otherwise (collectively, ‘Comments’) are not confidential and will become and remain SCHAI property. The disclosure, submission or offer of any Comments will constitute an assignment to SCHAI of all worldwide rights, titles and interests and goodwill in the Comments without payment of any compensation. Comments submitted by you must not violate any right of any third party, and must not contain any libelous, abusive, obscene or otherwise unlawful material.

Comments and the contents of the Site (collectively “Contents”) are intended solely for your personal, noncommercial use. You may copy the Contents for your personal, noncommercial use only. No right, title or interest in any Contents is granted or transferred to you as a result of any such copying. Otherwise, you may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, any of the Contents or the Site. Unauthorized use of the Contents is expressly prohibited by law, and may result in severe civil and criminal penalties.

INDEMNIFICATION

You agree to indemnify, defend and hold harmless SCHAI, its shareholders, officers, directors, employees, agents, distributors, vendors and affiliates from and against any and all third party claims, demands, liabilities, costs or expenses, including reasonable attorneys’ fees, resulting or arising out of your breach of any of these terms of use.

NOTIFICATION OF CLAIMS OF INFRINGEMENT

If you believe that your intellectual property rights have been violated in connection with the Site or the Contents, please notify SCHAI’s agent for notice of claims of copyright or other intellectual property infringement (“Agent”) at

Copyright Agent
SCHAI
511 123rd Avenue NE
Bellevue WA 98005-3151
U.S.A.

Please provide the Agent with the following information:

  • - Identify the material on the Site that you claim is infringing, with enough detail so that it may be located on the Site;
  • - A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
  • - A statement by you declaring under penalty of perjury that (1) the above information is accurate, and (2) that you are the owner of the copyright interest involved or that you are authorized to act on behalf of that owner;
  • - Your address, telephone number, and email address; and
  • - Your physical or electronic signature.

SCHAI will remove the infringing posting(s), subject to the procedures outlined in the Digital Millennium Copyright Act (DMCA).

DISCLAIMER OF WARRANTY AND LIMITATION OF LIABILITY

Except as otherwise expressly provided, the Site, the Contents, and all products and services are provided on an ‘as is’ basis. SCHAI disclaims all warranties of any kind, either express or implied, including without limitation, implied warranties of merchantability and fitness for a particular purpose.

Except to the extent required by law, SCHAI has no special relationship with or fiduciary duty to you. You acknowledge that SCHAI has no control over, and no duty to take any action regarding which users gain access to the Service; the Comments other users may post, what Comments you read or which items you purchase; the effects your use of the purchased items may have on you; or what actions you may take as a result of having accessed Comments or purchased items.

You acknowledge that your purchase and use of any item is at your own risk and you will be solely responsible and liable for any damage or loss to you or any other party that may result.

SCHAI does not warrant that your use of the site will be uninterrupted or error free, or that this site or its server are free of viruses or other harmful elements. Although SCHAI endeavors to provide accurate information, it does not warrant or make any representations regarding the accuracy or reliability of information on this site. Your use of the site is at your own risk. Neither SCHAI nor its affiliated or related entities or its vendors or content providers shall be liable to any person or entity for any direct or indirect loss, damage (whether actual, consequential, punitive, special or otherwise), injury, claim, or liability of any kind or character whatsoever based upon or resulting from your use or inability to use this site, or any information or materials provided on the site.

SCHAI is not liable for any defamatory, offensive or illegal conduct of any user, including any person posting Comments on the Site. If you are dissatisfied with the site or any materials on the site, or with any of SCHAI’s terms of use, your sole and exclusive remedy is to discontinue using the site.

If a court of competent jurisdiction determines that liability of SCHAI, its members, directors, employees, agents, representatives, partners, suppliers or content providers (as applicable) has arisen, the total of such liability shall be limited in aggregate to one hundred US dollars ($100).

You agree that you must bring any cause of action arising out of or related to the Site or SCHAI’s products within one (1) year after the cause of action arose; otherwise, such cause of action is permanently barred.

Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. In such cases, SCHAI’s liability will be limited to the fullest extent permitted by applicable law.

THIRD PARTY SITES AND SERVICES

The Site may include links to other websites, services or resources. If you choose toaccess third party websites, you do so at your own risk. These other websites are not under SCHAI’s control, and you acknowledge that SCHAI is not responsible or liable for the content, functions, accuracy, legality, appropriateness or any other aspect of such websites or resources. The inclusion of a link does not imply endorsement by SCHAI or any association with a link’s operators. You further acknowledge and agree that SCHAI shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by your access to third party sites.

DENIAL OF ACCESS

These Terms of Use constitute an agreement that is effective unless and until terminated by S C H A I. If in S C H A I’s sole discretion you fail to comply with any term or provision of this agreement, S C H A I may deny you access to the Site. In the event of denial of access by S C H A I, you are no longer authorized to access the Site, and the restrictions imposed upon you with respect to material copied or downloaded, and the disclaimers and limitations of liabilities set forth in these Terms of Use, shall continue in force. These Terms of Use constitute the entire agreement between you and SCHAI relating to the subject matter addressed herein.

APPLICABLE LAW

You agree that all matters relating to your access to or use of the Site, including all disputes, will be governed by the laws of the United States and by the laws of the State of Washington without regard to its conflict of laws rule. All proceedings relating to the Site, these Terms of Use, or any transaction, including the sale of any products, using this Site, shall be brought only in the state or federal courts of King County, Bellevue, Washington, USA, and you and SCHAI do hereby consent to the jurisdiction and venue of such courts.

MODIFICATION

SCHAI reserves the right, at its sole discretion, to modify or replace any of these Terms at any time by posting a notice on the Site. It is your responsibility to check the Site periodically for changes to these Terms. Your use of the Site following the posting of any changes to these Terms constitutes acceptance of those changes.